Customer Success Manager
Benefits: Personal Medical, Dental, 401k
About Nomad Go
NomadGo is on a mission to transform supply chains by providing unparalleled inventory visibility to brands in retail, foodservice, logistics, and grocery. By harnessing the power of AI, computer vision, and augmented reality, NomadGo enables automated inventory counts and powers supply chain decision making.
Founded in 2016, NomadGo is a venture-backed (Vulcan Capital, Flying Fish Partners, Fitz Gate Ventures) company based in Redmond, WA.
Job Description
Work hands-on with the latest cutting-edge technology to build a SaaS product for the world's best brands as NomadGo's Customer Success Manager. This role is the perfect opportunity for someone who can provide ongoing support to our clients. The candidate will be expected to build relationships with enterprise level customers while also successfully implementing the NomadGo platform.
The Customer Success Manager’s responsibilities include supporting the Sales Team as customers transition from prospect into a customer or qualified demo opportunity. This will include building close relationships that often last beyond any one project which is maintained beyond implementation.
Ultimately, you will work directly with clients to help solve their inventory management problems and ensure their satisfaction. You will also work closely with other NomadGo Teams to ensure customer questions and concerns are addressed in a timely manner.
Responsibilities:
- Develop customer deployment plan and manage all aspects of project, including on-boarding and implementation
- Establish clear client project and retention goals
- Process and track milestones for the clients and NomadGo team to work toward
- Develop a deep understanding of customers, their inventory environments and products
- Identify and direct customers to current product solutions to satisfy their inventory count needs
- Assist customers with setting up, training and navigating SaaS inventory solution
- Promote the value of the NomadGo METAshelf
- Promote value through customer experience
- Upsell services and products
- Assist in development and implementation of change management strategy including training courses and educational materials
- Review customer complaints and concerns and seek to improve the customer experience
- Collaborate with project members across different teams to provide comprehensive support in achieving project objectives
- Conduct lab & field testing as applicable to assess the accuracy of app and inventory solutions
- Perform on-site troubleshooting to diagnose and report user issues directly to our product and development teams
Requirements:
- This is an office-based role that will require travel both regionally and across the US to our customer base
- This is a role that requires frequent in-store visits to customer sites. Candidates must be prepared and willing to work on-site and, in the field
Qualifications:
- 5+ years of proven work experience as a Customer Success Manager or similar role
- Experience working with SaaS product and promoting value through customer experience
- Exceptional ability to communicate and foster positive business relationships
- Accountability and personal organization are essential
- Experience in managing a diverse group and training each according to company standards
- Strong multi-tasking skills with a keen attention to detail
- Passion for bringing clarity to complex and ambiguous scenarios
- Excellent written and verbal communication skills
- Ability to problem solve and pivot quickly
- Past experience working with or supporting the retail, food services, or grocery industries is preferred
NomadGo is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
To apply, please contact jobs@nomad-go.com.